Support

Email us at support@hopscotchclock.com with any question about the Hopscotch app, your subscription or a Hopscotch Clock. For an order, please include your order number. You can also ask the Hopscotch assistant, the chat button at the bottom of this page, which answers from these pages.

Your account

• Forgot your password? On the sign-in screen, tap Forgot your password? and we will email you a code to set a new one.
• Signed in on a lost phone? In the app, go to Account > Sign out on all devices. Every phone and tablet using your account is signed out.
• Delete your account. In the app, go to Account > Delete account. This deletes your account and the families you own, with their children's profiles, routines, clocks in the app and voice reminders, for everyone in them. See the Privacy Policy for details.
• Hopscotch accounts are for adults aged 18 or over. Only adults may record voice reminders.

Your subscription

• Manage or cancel. In the app, go to Account > Manage subscription. You can also cancel on iPhone or iPad in Settings > your name > Subscriptions, and on Android in the Google Play Store app > Payments & subscriptions > Subscriptions. Cancel at least 24 hours before the end of the current period, or of the free trial, so that you are not charged for the next one.
• New phone? Sign in to the same Hopscotch account. If the app does not show your subscription, tap Restore Purchases on the subscription screen.
• Refunds. Subscriptions are billed by Apple or Google. See Returns, Cancellations and Warranty.

Your Hopscotch Clock

• Pairing. Open Hopscotch on the same Wi-Fi as the clock and tap Pair next to the clock. The clock shows a code on its screen for two minutes; scan it with the app.
• Returns, damaged items and the warranty. See Returns, Cancellations and Warranty. Every clock comes with a 1-Year Limited Warranty.
• Safety. If a clock looks damaged or unsafe, unplug it and email us.

Privacy

To ask what information we hold about you or your child, or to have it deleted, email support@hopscotchclock.com. Our Privacy Policy explains what we collect and why.