Returns, Cancellations and Warranty

Last Updated: October 28, 2026

This page sums up how cancelling, refunds and returns work for the Hopscotch app and the Hopscotch Clock. The full terms are in our Terms of Use (the app) and Terms of Sale (the clock); they apply if anything here differs. Questions? Email support@hopscotchclock.com.

Hopscotch app subscriptions

• Cancel any time. In the app, go to Account > Manage subscription. You can also cancel on iPhone or iPad in Settings > your name > Subscriptions, and on Android in the Google Play Store app > Payments & subscriptions > Subscriptions.
• Cancel at least 24 hours before the end of the current period, or of the free trial, so that you are not charged for the next one. Subscriptions renew automatically until you cancel.
• Refunds. Subscriptions are billed by Apple or Google. For the App Store, Apple handles refunds under its policies, and you can request one at reportaproblem.apple.com; we cannot issue them. For Google Play, Google Play's refund policies apply, and you may also email us.
• When a subscription ends, clocks kept in the app are kept for 90 days in case you come back, and are then deleted. Your account, families and children's profiles are not deleted.

Hopscotch Clock orders

30-day returns

• Return a clock within 30 days of delivery for a full refund of the price you paid, even if you have opened and used it.
• Email support@hopscotchclock.com with your order number. We will email you a prepaid return label and instructions.
• Send the clock back with its power supply and mounting parts. The original packaging is helpful but not required. There is no restocking fee.
• We refund your original payment method within 10 business days of receiving the return. Your card issuer may take a little longer to post the credit.
• If a returned clock has been deliberately damaged or taken apart, we may reduce the refund. We will tell you the amount and the reason before deducting anything.

Damaged or wrong item

If your order arrives damaged or is not what you ordered, email us within 14 days of delivery with your order number and a photo, and we will replace it at no cost to you.

Cancelling an order

• You can cancel a pre-order for a full refund any time before it ships by emailing us. Pre-orders are charged when they ship.
• If we cannot ship by the date we showed you, or within 30 days for an in-stock order, we will email you a new date and you can choose to wait or cancel for a full refund.

Problems that appear after the 30 days are covered by the warranty below.

1-Year Limited Warranty

Warrantor

K and A Studios LLC, [MAILING ADDRESS], support@hopscotchclock.com ("we," "us").

Who Is Covered

The original purchaser, and anyone who receives the Product as a gift from the original purchaser.

What Is Covered

Your Hopscotch Clock and the power supply and mounting parts included in the box, against defects in materials and workmanship under normal household use.

Warranty Period

One (1) year from the date the Product was delivered to you.

What We Will Do

If your Product has a covered defect, we will, at our option, repair it, replace it with a new or refurbished unit of the same or a better model, or refund the price you paid. We pay shipping in both directions for warranty claims. A repaired or replacement Product is covered for the remainder of the original warranty period or 90 days, whichever is longer.

What Is Not Covered

• Damage from accident, drops, liquid, misuse, or failure to follow the mounting and safety instructions.
• Damage from opening, modifying or repairing the Product yourself or through anyone other than us.
• Normal wear, such as scratches or scuffs to the exterior.
• Problems caused by your Wi-Fi network or internet service.
• Products purchased from anyone other than us or an authorized seller.

How to Make a Claim

Email support@hopscotchclock.com with your order number or other proof of purchase and a short description or video of the problem. We will respond within 3 business days with next steps. You do not need to register your Product to be covered.

Implied Warranties

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the one-year duration of this written warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Incidental and Consequential Damages

We are not responsible for incidental or consequential damages resulting from a breach of this warranty. This does not limit our responsibility for personal injury or anything else the law does not allow us to limit. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.